Frequently Asked Questions
Order related FAQs
Can I cancel my order after it has been placed?
Yes, you can cancel your order before it has not been processed. Please contact our customer support team to initiate the cancellation process.
What is your policy on customization orders?
Customization orders cannot be exchanged or replaced once placed.
How long do I have to return an item?
You have 7 calendar days from the date of receiving your item to request a return.
Who bears the shipping costs for returns?
The customer is responsible for both the forward and return shipping costs.
When can I expect to receive my refund?
Refunds are typically processed within 7 business days after we receive the returned item. Please note that the refund will be initiated after deducting any shipping costs, both forward and return, as well as any payment gateway fees incurred. For more details kindly refer our Return & Refund Policy.
Shipping and Delivery Related FAQs:
Shipping and Delivery Related FAQs:
Where do you deliver?
We currently deliver to a wide range of addresses within India, Bhutan, and Nepal, provided that the delivery location is feasible and courier or transportation services are available
How long does it take for orders to be processed and dispatched?
Orders are typically processed and dispatched within 1-3 business days after confirmation of the order. Please note that the processing time may vary depending on the quantity and availability of the items ordered.
What shipping methods do you offer?
- Standard Shipping: This is our default shipping option, providing reliable delivery within a timeframe at a predefined cost based on the weight (including volume weight) of the items ordered.
- Tailor Made Low-Cost Custom Shipping: This option is available for orders above 15,000 INR. After discussing with the customer, we determine the most cost-effective shipping method for your specific needs.
- Self-Pickup: This option allows you to pick up your order directly from our Godown location, with no shipping costs incurred.
What happens if my order is returned due to failed delivery attempts?
Additional shipping fees may apply for re-delivery, or a refund may be issued minus the original shipping fees and any return shipping charges incurred.